Privacy Policy

Last Updated: September 9, 2026

Southern Pines Coffee Company (“Southern Pines Coffee Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from southernpinescoffee.com, contact us, communicate with us by phone, email, or text message, or otherwise interact with our business.

Information We Collect

Depending on how you interact with Southern Pines Coffee Company, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information processed through our payment providers
• Information you provide through our Contact Us form, including your name, email address, phone number, and message
• Communications you send to us by email, telephone, text message, social media, or other methods
• Device, browser, IP address, website usage, and similar technical information
• Marketing and communication preferences
• Other information you voluntarily provide to us

Payment information may be collected and processed by Shopify and/or our payment processors. We do not necessarily receive or retain your complete payment card information.

How We Use Your Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Provide customer service and respond to questions or requests
• Communicate with you regarding an order, inquiry, account, wholesale relationship, or other interaction with our business
• Send communications you have requested or consented to receive
• Maintain and improve our website, products, services, and customer experience
• Detect or prevent fraudulent, unauthorized, or illegal activity
• Comply with legal and regulatory obligations
• Maintain appropriate business and transaction records
• Send marketing communications when permitted by law and consistent with your communication preferences

Shopify and Service Providers

Our online store is hosted through Shopify. Shopify provides the e-commerce platform that allows us to offer and sell our products online.

We may use Shopify and other third-party service providers to help us operate our website and business, including providers that assist with payment processing, order fulfillment, shipping, analytics, website functionality, customer communications, advertising, fraud prevention, and other business operations.

These providers may process personal information as necessary to provide their services to us and may maintain their own privacy policies governing their processing activities.

Cookies and Similar Technologies

Our website and the services that support it may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand how visitors use our site, improve our services, measure performance, prevent fraud, and, where applicable, support advertising and marketing.

Depending on your location and applicable law, you may have choices regarding certain cookies, advertising technologies, or the sharing of personal information. Where required, those choices may be provided through our website's cookie banner or privacy controls.

Sharing Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, fulfill orders, provide our website and services, process payments, deliver products, communicate with customers, prevent fraud, or comply with legal requirements.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

If our business is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by law.

We do not disclose mobile opt-in information to third parties for their own marketing or promotional purposes.

SMS and Business Text Messaging

We may communicate with customers by text message through our business telephone number when a customer initiates a text conversation or otherwise provides appropriate consent to receive text messages.

We collect mobile phone numbers only when customers provide them to us, and we use them to provide the communications they have requested or agreed to receive, including conversational communications concerning inquiries, orders, customer service, or account-related matters.

SMS Privacy: No mobile opt-in data will be shared with third parties for marketing or promotional purposes.

Consent to receive text messages is not a condition of purchasing our products.

You may opt out of text communications at any time by replying STOP. You may reply HELP for assistance. Message and data rates may apply.

Email Marketing

If you subscribe to our email list or otherwise consent to receive promotional email communications, we may send you news, product information, announcements, offers, and other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication. Transactional or service-related communications concerning your orders or interactions with us may still be sent when necessary.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

We take reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and online store are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 through our website.

Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information, which may include rights to request access, correction, deletion, or information about certain uses or disclosures of your personal information.

You may also have the right to opt out of certain forms of data sharing, targeted advertising, or similar processing where applicable.

Requests may be submitted by contacting Southern Pines Coffee Company using the contact information provided on our website. We may need to verify your identity before completing certain requests.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or other operational needs.

When we make changes, we will update the “Last Updated” date at the top of this policy. Your continued use of our website after an updated policy becomes effective is subject to the updated policy as permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

Southern Pines Coffee Company

Website: southernpinescoffee.com

You may also contact us using the telephone number, email address, or Contact Us form published on our website.

Terms & Conditions

Last Updated: September 9, 2026

These Terms & Conditions (“Terms”) govern your use of southernpinescoffee.com and your interactions with Southern Pines Coffee Company (“Southern Pines Coffee Company,” “we,” “us,” or “our”), including purchases made through our online store and communications with our business.

By accessing our website, placing an order, or otherwise using our website or services, you agree to these Terms.

Online Store

Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

You agree to provide current, complete, and accurate information when making a purchase or otherwise interacting with our store.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, payment problems, or violations of these Terms.

Products and Availability

We make reasonable efforts to accurately describe and display our products. However, product packaging, appearance, availability, descriptions, and other details may occasionally change.

Many Southern Pines Coffee Company products are produced, roasted, packaged, or prepared in small batches. Product availability is therefore not guaranteed.

We reserve the right to modify or discontinue products or services and to limit quantities available for purchase.

Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated and may change without notice.

Applicable taxes, shipping charges, discounts, and other charges will be shown during checkout when applicable.

By providing payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charges associated with your order.

Orders, Shipping, Returns, and Refunds

Orders are subject to our applicable shipping, return, refund, cancellation, and other store policies.

Shipping and delivery estimates are estimates rather than guarantees unless expressly stated otherwise. Delays caused by carriers, weather, incorrect addresses, or circumstances outside our reasonable control may occur.

Please review the applicable policies available through our website before purchasing.

Subscriptions

If you purchase a product through a recurring subscription, the terms presented when you establish that subscription, together with our applicable Subscription Policy, will govern recurring charges, changes, cancellations, and other subscription matters.

By enrolling in a subscription, you authorize recurring charges according to the frequency and terms disclosed when you subscribe until the subscription is modified or canceled in accordance with the applicable policy.

SMS / Business Text Messaging Terms

You may contact Southern Pines Coffee Company by calling or texting our published business telephone number.

By texting Southern Pines Coffee Company, you agree to receive conversational text messages regarding your inquiry, order, customer service request, account, or other communication you initiated or agreed to receive.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Your mobile number will not be shared with third parties for marketing or promotional purposes.